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How aa71 Operates and What Applies to You

These legal terms set out the rules that govern your account, your use of our platform, and how we handle disputes. Access to aa71 depends on your local law and eligible regions — read this before you open an account.

Account EligibilityJurisdiction RulesUser ResponsibilitiesPolicy Updates
aa71 How aa71 Operates and What Applies to You
ACCOUNT SECURITY

How We Protect Your Account

Security and data handling are built into how aa71 runs, not added as an afterthought. Here is what we do on our side and what you can request from us.

Data Handling

We collect only what is needed to run your account — your mobile number, payment wallet details, and transaction history. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active and help us understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login uses OTP verification to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Requests

You can request a copy of the data we hold on your account or ask us to close and delete your account. Submit the request via email with your account ID and registered number.

CONTACT CHANNELS

Reach Us About Legal Queries

If you have a question about these terms, your account status, or a transaction dispute, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered mobile number so we can locate your account quickly.

Team online

Live Chat

Start a chat from the account dashboard. For legal or account queries, select the relevant topic so your message reaches the right team without delay.

Email Support

Send detailed legal or dispute queries by email. Include your account ID and the transaction reference if your question involves a bKash, Nagad, or Rocket payment.

Help Centre

Our help centre covers account rules, payment verification steps, and eligibility conditions. Check there first — many legal questions are answered without needing to contact us.

Legal Questions Answered

These are the questions we hear most often about account rules, eligibility, and your rights as an aa71 account holder.

Access depends on your local law and eligible region. It is your responsibility to confirm that using aa71 is permitted where you are located before opening an account.

Duplicate accounts are against our terms. If we detect more than one account linked to the same identity or mobile number, both accounts may be suspended and balances held for review.

Contact support by email with your account ID and the transaction reference number. We will cross-check the payment record on our side and respond within the timeframe stated in our dispute policy.

Email our support team with your registered mobile number and account ID. We will compile the data we hold and send it to your registered contact within a reasonable period.

Contact us immediately through live chat or email. We will place a temporary lock on the account, review the login history, and walk you through resetting your OTP-linked mobile access.

We will notify you through your registered account before any material changes take effect. Continuing to use the platform after that notice means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.