Reference

Terms That Govern Your aa71 Account

These terms set out what you agree to when you open and use an aa71 account. Access and eligibility depend on your local law and the regions where aa71 operates — read these terms carefully before you deposit or place any activity through bKash…

Account eligibility appliesLocal law governs accessbKash · Nagad · Rocket coveredSubject to eligible regions
aa71 Terms That Govern Your aa71 Account
CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear, or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. For wallet disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you contact us — it speeds up the review.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help with terms or account questions.

Email Support

Send detailed terms or payment queries to our support address; we respond to account-level issues in writing.

Help Centre

Our help centre covers common terms questions, wallet verification steps, and account eligibility in one place.

HOW WE OPERATE

Account Security and Your Rights

We take account security seriously. Your login credentials are protected with OTP verification on every new device, and wallet transactions through bKash, Nagad, or Rocket require PIN confirmation on your end before funds move. Here is how we handle the key areas these terms touch.

Account Security

OTP verification is required when you log in from a new device. We never store your mobile wallet PIN — that stays between you and your wallet provider.

Data Handling

We collect only the account data needed to verify eligibility and process wallet transactions. We do not sell your personal data to third parties.

Retention and Deletion

You can request account closure through support. We retain transaction records for the period required under applicable law, then delete them.

Requesting Changes

To update your registered mobile number or wallet details, contact support with your account ID and the new information for verification.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and what happens if something goes wrong.

Eligibility depends on your local law and the regions where aa71 is available. You must meet the age and residency requirements that apply in your jurisdiction before registering.

Yes. Any deposit or withdrawal you make through bKash, Nagad, or Rocket falls under these terms. Those wallet providers also have their own conditions that apply separately.

We notify you of material changes through your account. Continuing to use the platform after the update date means you accept the revised terms. You can close your account if you do not agree.

Yes. Accounts that breach these terms — including duplicate registrations or fraudulent wallet activity — may be suspended. Contact support if you believe a suspension was made in error.

Reach out through live chat or email with your account ID. We will confirm what data we hold and process deletion requests in line with the retention rules set out in these terms.

Any section that conflicts with applicable local law does not apply to you. The remaining sections stay in force. Access and eligibility always depend on what local law permits in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.